FAQ
General
Where do you ship to?
We ship to anywhere within the UK, including England, Scotland, Wales, and Northern Ireland
Do you deliver outside the UK?
Sorry, we only deliver within the UK.
Who is eligible to make a purchase?
You need to be 19 or over and living in the UK to place an order.
What is the currency used on the site?
All prices on the site are in British pounds (GBP).
How can I get in contact with you guys if I have further inquiries?
You can send us an email at info@bcbudsupply.co.uk, or use our contact form to get in touch with us.
We respond within 24 hours or less.
Orders & Shipping
What are the shipping options and rates?
We currently use Royal Mail’s Tracked 24 service (1–2 working days) for £5.00.
Orders over £150 qualify for free delivery.
How will my order be packaged?
Your products will be packed in a discreet, smell proof, mylar bag, which is heat and vacuum sealed, and then shipped in a plain, unmarked box or large envelope depending on the order size.
Our method of packaging allows for maximum freshness, odour protection, and privacy from unwanted attention.
When will my order ship out?
We dispatch orders Monday to Friday, excluding bank holidays.
If your payment is completed by 3PM UK time, we’ll ship your order the same day (Monday to Friday).
Orders placed after 3PM will be sent the next working day.
How can I track my package?
You can track your order on the Order page, or visit Royal Mail’s website and enter your tracking number.
Can I cancel my order?
You can cancel your order as long as it hasn’t been dispatched yet.
Just email us at info@bcbudsupply.co.uk with your order number and cancellation request.
Once your order has been sent, unfortunately, it can’t be cancelled.
Can I have my package sent to a local Royal Mail delivery office?
Yes, you can have your package sent to your local Royal Mail delivery office using their ‘Redirection’ service.
Royal Mail offers a service that lets you have your parcel sent to one of their local delivery offices for you to collect whenever it suits you. You can register for this service free of charge on the Royal Mail website and use the delivery office address as your shipping address.
It’s a great option if you prefer not to have parcels delivered to your home.
Payments
What payment options are available?
We accept PayPal, Bank transfer, and Bitcoins at the moment.
Returns
What is your refund/exchange policy?
Your order is eligible for a refund or exchange if any item inside is damaged, defective, or not as described.
Click here to learn more about our refund/exchange policy.
What if I have an issue with the product I ordered?
Please contact us right away at info@bcbudsupply.co.uk. We will do everything we can to rectify the situation, and make sure you are 100% satisfied.